VOX - take a debit order AND then TERMINATE your service!

I cancelled my VOX contract as I am moving premises. I received confirmation that my last debit order would be the 1st of August and that my fibre / wireless connection would end on the 1st September 2018.

To my utter disgust, my service was terminated on 1st August 2018 and to top it all off, a full debit order was also taken. So, VOX has made money for a service which they have not provided.

I was told that VUMA cancelled the line early in error and nobody picked it up!? Not sure who is to blame here, VOX, VUMA, the individuals who I have been dealing with at VOX, the person who did the actual cancellation?

I have been trying since yesterday (1st August) morning to get an answer and some kind of clarity and resolution to this ... I am still without connection.

I then get told that I need to get re-quoted, confirmations need to be done, and then something with tech needs to be done and only THEN can the connection be re-introduced... how long will that take? Days, weeks ..... and then? A whole months fee for what!?

This is ****************, VOX!!!! And to think that I was going to get you bunch to connect my new premises to fibre!? I think not, especially after as a client, you wanted to recharge me some ridiculous fee as well!?

I am so sick and tired of this nonsense ... of having to run around after people who are meant to be providing a service for which I am paying for!!!!!