VOX suspends my account due to their internal admin errors.

There is some **** happening at VOX. I have had to replace the UPS I am renting from them 3 times in about a year. Terrible quality items being paid for by us, the customer. With the last replacement, the courier company arrives (without prior warning or arrangement) but did not want to take back the replaced unit immediately, instead indicating that they would come back the next day. They never returned. As a result, VOX then charges me the full replacement value for the unit. I call (my own expense) to get this resolved (again) and they indicate that they would make arrangements to collect the faulty unit, and I should only pay my normal monthly amount, and eventually they collect the unit last week Friday, the 8th Feb. Now, my account is suspended because they still say I have the unit (which was scanned in by their OWN technician). I have been on the phone for 2 hours today! They dropped my call, twice! And I have no way of getting this resolved, other than again sitting on the phone for an hour with the hope that VOX will assist me to get this sorted out. A lady by the name of Arlene or Marlene is supposed to call me back to sort this out... No prizes for guessing that this hasn't happened either.

I have NEVER had an account issue (payment). I have been an active customer for a long time, yet this is what you get. Do NOT use VOX. They are terrible in resolving issues, poor communication, poor stability, terrible service delivery... The list goes on. If I could give a ZERO, I would.