BB
Brent B

1 reviews | Active since May 2024

01 May 2024, 13:01

Vox support is beyond useless

Vox's support is beyond pathetic. I would honestly rate it a zero if there was that option.

Daily issues, contacting Vox support is an exercise in futility. When phoning their support you will be lucky to only wait 15 minutes to eventually speak to someone who has no clue as to what is going on. Emails calls logged are ignored and never answered, and then simply closed 2 weeks later. I have spent the past 2 hours on the Whatsapp line trying to get someone to speak to and I haven't gotten past "How can I help?" from Vox.

Seriously don't waste your time with Vox. They are clearly a mickey mouse operation.

0
Replies (2)
Vox Telecom
Vox Telecom's reply01 May 2024, 13:55
Official
Good day  Brent B 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Technical team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 

Best regards,

Vox Telecom
Vox Telecom's reply16 May 2024, 10:28
Official
Good day,  Brent B 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the 
Frogfoot technician has been onsite and swopped out ONT .
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox  
 

Best regards,