Vox support dissatisfaction
Hi I recently decided to upgrade my Vox Fibre speeds. I haven't had issues with Vox in the past so I decided to stay with them as a service provider. Unfortunately after my upgrade was processed I still haven't been able to connect at 1 Gbps. I'm still connecting at 200mbps. Repeated wasted phone calls to the call centre has yielded no positive results and I'm now very frustrated. My only next options are to contact the directors or simply terminate their service and look for an alternative service provider.
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Vox Telecom's replyOfficial
24 Jun 2023, 10:39 Good day Kumaran G Thank you for your post. Kindly note that the details of your complaint has been sent to the Technical support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
Vox Telecom's reply24 Jun 2023, 10:39
Official
Good day Kumaran G Thank you for your post. Kindly note that the details of your complaint has been sent to the Technical support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
's updateReviewer Update
24 Jun 2023, 10:53I have received a call from Vox. They have escalated the issue. Thank you.
's update24 Jun 2023, 10:53
Reviewer Update
I have received a call from Vox. They have escalated the issue. Thank you.