VOX sucks

I didn’t choose Vox as my fibre provider, they chose me by taking me from SADV. Here’s the crunch, because we’ll be moving end Dec I gave SADV ample notice, which the kindly acknowledged, shortly before the Vox thing materialized. Vox being very proactive picked up on the cancellation but kindly moved it to 1 Nov. Here’s the dilemma, now it’s my fault. They’ll SEE if they can fix MY, really their mistake. Unfortunately my daughter is attending online school and is starting exams so it’s kinda important that she has internet access. So how do we fix this, the Vox way is to just pretend there’s no problem, well, for me there is a problem because with Eskom blackouts 5G and LTE evaporates. Thank you Vox for pulling the rug from under us.