1 reviews | Active since Mar 2011
VOX SUCKS!
My contract with vox was due to end in August. It was suspended and cancelled prior to this due to non payment. I have been charged penalty fees which is fine but I will not pay for the whole month of August and September as I am now being invoiced. There is still a long outstanding credit note sitting on some managers table which has still not been allocated 2 years later. I now get invoiced for not returning the equipment! Not once have you bothered to contact me in this regard. On top of this I am being billed for two gigasets, of which I did return the one, which is where the credit is involved.I am also being charged for two husky air cameras, meanwhile I paid in full and bought the one outright. I also get told that you do not collect equipment from the plots and I must provide an alternative address. Understand this I live and work on the plots and this is where the equipment was first delivered, I do not have an alternative address! Your accounts department is a joke! Totally ***********. I will pay what is due ie July installment and the penalty for early cancellation but certainly not more than that. Come and collect the equipment that is supposed to be returned at your own expense.
Thank you for your review.
Kindly note that we have escalated the details of your complaint to our Customer Service team.
We will investigate the matter and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to our Customer Service team.
We will investigate the matter and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
