ME
Marius E
1 reviews | Active since Sept 2023
16 Sept 2023, 06:41
Vox sucks !!!!
Worst customer service - like many other businesses in SA today - I changed my ISP from Telkom because of poor service hoping Vox would be better - Vox are quick to sell but to get them to install my service is another story - no one responds and you cant get hold of anyone to assist. Vox are wuick to point out that the contract acceptance is legally binding - well its a 2 way street - try and sue me or take me to court for breaking contract for a non existent service that isnt installed - you will be the joke of the day
Man up Vox - install my service and lets move on !!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Sept 2023, 08:29 Good day Marius E Thank you for your post. Kindly note that the details of your complaint has been sent to the Project Managemebt team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's reply16 Sept 2023, 08:29
Official
Good day Marius E Thank you for your post. Kindly note that the details of your complaint has been sent to the Project Managemebt team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's replyOfficial
18 Sept 2023, 13:12 Good day, Marius E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply18 Sept 2023, 13:12
Official
Good day, Marius E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
ME
Marius E's updateReviewer Update
19 Sept 2023, 07:20Thank you to Elias , Nimayi and the Lady that phoned me early yesterday morning - you guys went out of your way to sort this problem for me. Once again thanks - you did Vox proud 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
ME
Marius E's update19 Sept 2023, 07:20
Reviewer Update
Thank you to Elias , Nimayi and the Lady that phoned me early yesterday morning - you guys went out of your way to sort this problem for me. Once again thanks - you did Vox proud 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻