Vox sucks
Official complaint against this service provider. I called on the 5th November to advise that my line keeps on loosing connection. They said my line is damaged. They will send someone out within the next 2 days. No one came I called again, they forced me to do tests and blamed it on my UPS we tested without the UPS, it was still dropping, they said they will send someone out, no one came, since then I have phoned over 10 times everytime they say someone will come out, it's been now 11 days with a damaged line and a connection that keeps on dropping
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Replies (4)0
Replies (4)'s updateReviewer Update
16 Nov 2023, 14:05I just spoke to Gijon Cox and he is so rude he just closed my matter without the resolving it
's update16 Nov 2023, 14:05
Reviewer Update
I just spoke to Gijon Cox and he is so rude he just closed my matter without the resolving it
Vox Telecom's replyOfficial
16 Nov 2023, 14:08Good day, black C
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, Frogfoot(Ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, Frogfoot(Ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply16 Nov 2023, 14:08
Official
Good day, black C
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, Frogfoot(Ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, Frogfoot(Ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
's updateReviewer Update
16 Nov 2023, 14:12Are u kidding me??????? How long must I still wait it's been 11 damn days??????
's update16 Nov 2023, 14:12
Reviewer Update
Are u kidding me??????? How long must I still wait it's been 11 damn days??????
Vox Telecom's replyOfficial
23 Nov 2023, 10:39Good day, black C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved on the 17th after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved on the 17th after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2023, 10:39
Official
Good day, black C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved on the 17th after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved on the 17th after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox