NO
Nicolaas O
1 reviews | Active since Mar 2022
20 Oct 2022, 21:57
VOX ****👎🏻
<div>Absolutely disgusted by this ISP, been reporting the same issue for more than a year, had to take screenshots ect, no correction to the slow line speeds, after hour help team are absolutely useless, please switch modem on/off, please dont support vox, only reason i stuck out with them was because they were the only place able to do fiber in my area, the table have turned, i am merging to a new ISP</div>
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Replies (2)
Vox Telecom's replyOfficial
21 Oct 2022, 09:32Good day , Nicolaas O
Thank you for your review.
Customers received notification that the services would have experienced connectivity issues as a result of an outage confirmed on the 20th by The Network Provider , Vumatel
The link has been resorted after Vumatel attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your review.
Customers received notification that the services would have experienced connectivity issues as a result of an outage confirmed on the 20th by The Network Provider , Vumatel
The link has been resorted after Vumatel attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Oct 2022, 09:32
Official
Good day , Nicolaas O
Thank you for your review.
Customers received notification that the services would have experienced connectivity issues as a result of an outage confirmed on the 20th by The Network Provider , Vumatel
The link has been resorted after Vumatel attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your review.
Customers received notification that the services would have experienced connectivity issues as a result of an outage confirmed on the 20th by The Network Provider , Vumatel
The link has been resorted after Vumatel attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
NO
Nicolaas O's updateReviewer Update
21 Oct 2022, 14:05 This is correct, yesterday the 20th an email was send out, wish i could say the same for the 19th as well as the 18th, I have the reference and lack of email notification to prove this, secondly how long must i still ask you people to attend to the open manhole cover on my pavement, i even had to send in pictures months ago "Tue, Apr 12, 12:38 AM" to Lesetsa Makama ticket number "***"and yet the issue is still the same, i am paying for a 200mb/s fiber line but most days i am getting below 100mb/s, phone after hour support and if you are lucky and your call gets answered you are told to switch your modem off/on ? Lets be realistic here, i know that you are merely a 3rd party ISP but still your service is ********** and i am done paying for the unwanted headaches caused by the lack of maintenance and support
NO
Nicolaas O's update21 Oct 2022, 14:05
Reviewer Update
This is correct, yesterday the 20th an email was send out, wish i could say the same for the 19th as well as the 18th, I have the reference and lack of email notification to prove this, secondly how long must i still ask you people to attend to the open manhole cover on my pavement, i even had to send in pictures months ago "Tue, Apr 12, 12:38 AM" to Lesetsa Makama ticket number "***"and yet the issue is still the same, i am paying for a 200mb/s fiber line but most days i am getting below 100mb/s, phone after hour support and if you are lucky and your call gets answered you are told to switch your modem off/on ? Lets be realistic here, i know that you are merely a 3rd party ISP but still your service is ********** and i am done paying for the unwanted headaches caused by the lack of maintenance and support