1 reviews | Active since Nov 2024
Vox Stupidity
DO NOT USE VOX TELECOM!!! Very unprofessional company. I was using Vox for 3 years now. I had to cancel my subscription with them because I moved out of South Africa. I use a Cell C number which unfortunately doesn’t work in the country to which I moved to. I requested the cancellation via the app respecting the contract days etc. Some agent from Vox calls me to confirm that I am indeed cancelling my subscription with them. I confirm everything and I ****ing told him AGAIN, that I was leaving the country so please do not contact me on my cell number. And to please communicate with me via EMAIL and I gave them someone’s number whom they could contact to come collect their ****. I even requested (via email) that they come collect it an earlier date as new tenants needed to move in. ****ing Vox doesn’t reply to my emails and doesn’t even confirm if they will indeed come collect at an earlier date. They just show up at the estate without any communication whatsoever with me or the person whose number I provided. Security couldn’t give them access to enter the house as they didn’t have the house keys and because nobody was aware that they were going there, I couldn’t arrange for the keys to be delivered to the estate’s security or for my contact to go there and open for them. How the **** does a company operate without replying to client’s emails to give proper updates and how do they just send the courier unannounced?!?! Like hello?!?! I ****ing told you people nobody would be at home, that I was out of the country and that arrangements needed to be made. And get this: come the first scheduled delivery (30 September) they don’t show up!!! Now they took 2k from my account to supposedly pay for that shot hardware of theirs. And this is just the tip of the iceberg when it comes to Vox services as I has plenty issues with them in the years that I was using their network. DOUBLE DEBITS for example was one of them, and they would email me to tell me I hadn’t paid for my service and send me emails about cancelling my subscription. Don’t use this ****ing company. Save yourself the headache. Whoever is in charge of responding emails at the help desk is ****ing useless.
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Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
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Kind Regards,
Vox
Best regards,
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Dear Valued Customer.
Hope you're well today,
Kindly note that you were billed by Our stores department for Non return of Vox Hardware. MikrotiK Router, This means There was failure in the collection of hardware, Another courier service will not be dispatched unfortunately. For a way forward - in order to arrange a credit of the billed 'non return' of Hardware; then we shall request that you make necessary arrangements to organize the return of hardware to our Vox offices.“
LIKE HELLOOOO?!?!!! The point is that I DID, in fact, try to return this hardware of theirs, but I was unable to due to their lack of communication with me via email after I told them so many times that please email me to communicate with me so we can make arrangements for this collection as I moved out of the country. They ignored ALL MY EMAILS!!!!! The couriers would show up unannounced at my former apartment and for obvious reasons, not have access. Like guys the apartment was empty because, again, I MOVED OUT! And I informed the Vox team over the phone to please email me so I can make the necessary arrangements for collection.
When I requested for an earlier collection, instead of Vox replying back to me and conduct themselves in a professional manner, they just sent out the courier. I had no clue they had authorised for an earlier date of collection because they didn’t reply back to any of my emails. How do you people run your business without emailing your clients? But when it’s for you to complain to your client about something , yall know how to email very long nice messages hey? When it’s to do DOUBLE DEBITS yall are also on time. Lekker stuff man.
Vox has already debited my account with an amount of 2k. Which by the way, when I was made aware that they would do this, I sent them a looooong email explaining everything from point 0 to the finish line (WITH PROOF OF THEM NOT RESPONDING) They did what?! Ignored my email. Surprise surprise :|
With the amount of negative reviews yall have on here I won’t be surprised if you headed to bankruptcy. Oh well!
Dear Valued Customer.
Hope you're well today,
Kindly note that you were billed by Our stores department for Non return of Vox Hardware. MikrotiK Router, This means There was failure in the collection of hardware, Another courier service will not be dispatched unfortunately. For a way forward - in order to arrange a credit of the billed 'non return' of Hardware; then we shall request that you make necessary arrangements to organize the return of hardware to our Vox offices.“
LIKE HELLOOOO?!?!!! The point is that I DID, in fact, try to return this hardware of theirs, but I was unable to due to their lack of communication with me via email after I told them so many times that please email me to communicate with me so we can make arrangements for this collection as I moved out of the country. They ignored ALL MY EMAILS!!!!! The couriers would show up unannounced at my former apartment and for obvious reasons, not have access. Like guys the apartment was empty because, again, I MOVED OUT! And I informed the Vox team over the phone to please email me so I can make the necessary arrangements for collection.
When I requested for an earlier collection, instead of Vox replying back to me and conduct themselves in a professional manner, they just sent out the courier. I had no clue they had authorised for an earlier date of collection because they didn’t reply back to any of my emails. How do you people run your business without emailing your clients? But when it’s for you to complain to your client about something , yall know how to email very long nice messages hey? When it’s to do DOUBLE DEBITS yall are also on time. Lekker stuff man.
Vox has already debited my account with an amount of 2k. Which by the way, when I was made aware that they would do this, I sent them a looooong email explaining everything from point 0 to the finish line (WITH PROOF OF THEM NOT RESPONDING) They did what?! Ignored my email. Surprise surprise :|
With the amount of negative reviews yall have on here I won’t be surprised if you headed to bankruptcy. Oh well!