VOX stop behaving like government, jack up poor delivery. Time to find a new provider

I have a 200 megB line(supposedly) but really only get 160, but even with this high speed we are having so many issues with low/slower connectivity. We get notifications weekly (at least 3) of issues they are having either on their side or with FrogFoot. Last time I called them they blamed it on load shedding. No that we haven't had load shedding for 5 days we are still having issues (3 in the last 5 days) Does VOX not have the capacity to employ skilled staff or procure reliable infrastructure or to slow to replace damaged/****** infrastructure (if it is really ******) or just another excuse....I had very few issues in the first 6 months since last year Oct and now it terrible.