VOX STOLE MY MONEY AND "DO NOT DO REFUNDS"

I am a new VoX client, having only started using their services in November this year. My account was payable on 1 December 2017. I contacted VoX on 1 December for clarification on certain charges, after clarification I was advised to make a manual payment to VoX and that if I sent the proof of payment through before 17h00, they would ensure that my account is not debited as they debit my account on the 1st of each Month. - Not to mention that VoX tried to debit my account on the 7th November causing undue bank charges for unpaid debit orders while my account, as mentioned above, was only payable on 1 December 2017.

Contrary to VoX's advice, they debited my account regardless of the fact that I had already paid my account in full. I have in essence paid twice for the following: - Installation fees - November fees - December fees (As VoX expects payment in advance without notifying their clients beforehand) As you can imagine, this amounts to a sizable amount...

I contacted VoX via e-mail on Monday 4th in order to get a refund that is due to me. After several days without word from VoX I contacted their call center to find out what is happening with my refund. After ages of waiting for personnel to speak to managers, I was informed that VoX does not do refunds and that I need to go to my bank to dispute the debit order and have my bank reverse it. - This again inconveniences the client as well as makes their account look bad yet it is 100% VoX telecommunications fault.

VoX has ****** monies from me and are not willing to refund me. VoX IS TAKING THE FOOD OUT OF MY AND MY FAMILY'S MOUTHS OVER THE FESTIVE SEASON. WAY TO GO VOX!!!!