Vox: still no refund 17 days later

Item: Vox Telecom
Rating: 1
Author: Clinton V

After the team manager at the contact center came back to me to say I would get a refund I have still to receive such. 17 days later. I wrote an email to the team manager to ask when I would receive the refund and 7 days later I have had no response and no refund.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

17 Feb 2025, 20:11

Good day, Clinton !

Thank you for your post.

Kindly note that the above has been noted and escalated to the Debtors department for further assistance.
Feedback will be provided to you soonest.

Kind regards,
Vox

Vox Telecom's reply17 Feb 2025, 20:11

Official

Vox Telecom's replyOfficial

18 Feb 2025, 08:21

Good day, Clinton

Thank you for your patience whilst this complaint was being investigated.

Kindly note that the refund has been approved for payout 21 February 2025.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply18 Feb 2025, 08:21

Official