Vox *****s from customer and then provides shocking customer service.

The lack of service from Amy(Accounts Dept and still hasn't gotten back to me 7 days later) and Peter (Sales manager) at Vox is shocking. Their refusal to help and reluctance to escalate my issue is very sad. Basically Vox charged me for a service that they did not deliver. They refuse to refund the extra R200 they billed me for July. The reason, according to Peter, is because I downgraded my line speed.

It is disappointing that a company that has a turnover of more than a million Rands a month cannot refund R200, for a service that was not provided. I also find it difficult to believe that an IT company of this size and stature cannot get historical data on line speeds provided to its customers. I wonder if the people working at Vox are just ***********, or maybe they are too lazy to do anything as a little effort is required. Poor Vox, are you so desperate to turn a profit that you have to resort to *****ing from your customers?