VOX = STAY AWAY

After 18 months of very little Fibre Service from VOX due to incompetence and their inability to deal with Metro Fibre, I as a customer, requested that our FTTH be moved from Metro Fibre to OpenServe, this is the response I received from the Sales Dept, Bearing in mind VOX is very aware of the continued intermittent service we have had. In fact Sashen, one of the technical managers informed me this morning that my line was stable from 10pm last night until 8:34am this morning. Seriously should I celebrate and start working night shift to get work done? Seems they are popular enough and don’t need to retain customers. I’ll make sure everyone I speak to steaks clear of VOX. This is the response from Simpiwe Hlophe:

I trust that you are well. I would like to follow up on this. I tried calling without success. @wol.co.za a cancellation confirmation from you, as the account holder is also required. You will need to confirm as well, to give a consent as an account holder, for the cancellations. 1 clear calendar notice will be required. The cancellation will be processed for end of June. The hap 2 router with its cables will be collected. Non collected router will be penalized. FTTH requires a full clear notice month, meaning the cancellation will need to be logged before the 1st of the following month to take effect. Unfortunately, With regards to the notice period, it’s considered as a non-negotiable.