Vox & Stage Zero

STAGE ZERO & VOX TELECOM I have had a VOX account for a very long time as I needed Wi-Fi especially when I had to online teach. For uncapped I pay approx. R800 a month. Quite pricey as I only use the Wi-Fi when I am at home. Most of the time I use my school’s Wi-Fi…so this is a pretty penny to pay as I am now close to retirement age. What options do VOX have for pensioners? To my shock and horror, VOX and STAGE ZERO then merged in some way. I have to pay STAGE ZERO for a UPS I thought I had paid VOX for - that is what a STAGE ZERO consultant led me to believe. (STAGE ZERO, please listen to all the calls and emails, etc. back and forth- your calls are recorded are they not?) I then start receiving rather threatening emails from STAGE ZERO. I have now been told that I have to pay for their “Support” services ad infinitum and that the UPS I have does not belong to me. This is worse than a mortgage…my goodness, buying a UPS is approx. R2000, but I trusted VOX at the time. What an idiot I have been. They will now collect my UPS and probably recycle it to some other ******** customer. CUSTOMERS OUT THERE, BEWARE THIS PLOY. I have never used their “Support services” which I have paid for for quite a few years now and I have never received any “support” for my UPS. WHAT HAVE I BEEN PAYING FOR, VOX and STAGE ZERO??? Also, on their website numbers are incorrect. I phone VOX and then it is STAGE ZERO, who is who in this new zoo? STAGE ZERO is also now using this “Support” platform to sell us solar power- what is this? A potential new “market” (care of VOX to pawn their goods?) I think this is a marriage of convenience from these companies to con their customers and keep them paying…worse than a ball and chain. Thank goodness that I cancelled STAGE ZERO yesterday. I cannot believe how they could legally get away with this “special deal” they offered us years ago. R.Randall-Taylor