Vox = Sox

Never experienced this kind of service providing in my life. After having connectivity issues over the weekend, I decided to phone and find out if there is an issue with the fiber in my area as there has been communication sent out that fiber was down. After holding for what seems to have been a life time I spoke to a technician who could not resolve the issue who confirmed that my router was outdated and needed updating. So he did the updating of the software on the router but the problem still existed. It took me 4 phone calls on my account to try and resole their issue that they just can't seem to resolve. Tickets logged and has been attended to according to the technician Gloria but I am still without a proper connection and no one has even bothered to phone me to follow up or give feedback. Can't watch TV, play online games or even use my laptop for work. My entire house runs on their fiber line that is none existent. I am sick and tired of not getting feedback and paying for a service that they are not providing. We as consumers need to stand up and push back!