VOX SORT OUT MY LINE!!
We have yet AGAIN had no internet since Thursday last week- this is the second time in a few months this has happened. Vox blames Vumatel and Vumatel blames Vox and our line has still not been restored. The amount we have spent on data the past few days is absolutely ridiculous and I demand a refund!! VOX / VUMATEL SORT OUT OUR LINE AND STOP BLAMING EACH OTHER. So sick and tired of this
The last three ref numbers are listed below- I expect my line to work by the end of today
VOX***63746 VOX***2 VOX***3
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Replies (3)
Vox Telecom's replyOfficial
01 Aug 2023, 12:46Good day Samantha K
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel (ref ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel (ref ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply01 Aug 2023, 12:46
Official
Good day Samantha K
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel (ref ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel (ref ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
's updateReviewer Update
01 Aug 2023, 12:49That's not a good enough response- you have been telling me this since Thursday. Unacceptable
's update01 Aug 2023, 12:49
Reviewer Update
That's not a good enough response- you have been telling me this since Thursday. Unacceptable
Vox Telecom's replyOfficial
03 Aug 2023, 11:39Good day, Samantha K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 Aug 2023, 11:39
Official
Good day, Samantha K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox