Vox slow FTTH speed
Good day I ran a speed test at 05H50 today. I am getting 16 Mbps download and 13 Mbps upload speed. I am paying for 50/25 Mbps. Please investigate and let me know. I have had very poor service from Vox regarding my line speed and have complained on numerous occasions. Every time I complained my line is restored to the correct speed and a few days later the speed drops to snail pace again. It is the responsibility of Vox to make sure that I always get the line speed that I pay for. Please monitor my line speed and be proactive with providing the correct speeds.
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Vox Telecom's replyOfficial
15 Dec 2021, 15:07 Good day Ernest E
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Vox Telecom's reply15 Dec 2021, 15:07
Official
Good day Ernest E
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox