Vox sign you up and service goes out the window

Disgusting service! They get you to sign the contract and thats where the service ends. They advertise that they'll get you connected, up and running in 3 days......pfffftt!! Had my line eventually installed a week after signing the contract and now 3 days after the line has been installed, line still not working (but I'm getting messages and emails advising I'm being billed since last week when the line was installed). Numerous calls to the sales agent and technical line but still no remedy......even after each person I speak to tells me they "escalating" the issue. Not sure what their version of escalating is because we still no closer to the issue being rectified. Was told a technician was coming to me today.....stayed home the whole day only to be eventually told that it will be dealt with on Monday!! Shocking VOX!!!! Very cleverly get clients to sign up and collect their monthly payments without delivering a service.......heaven forbid we all ran our businesses like u!