RL
Rohan L
1 reviews | Active since Sept 2018
22 Apr 2022, 09:36
VOX SHOULD WAKE UP AND SMELL THE COFFEE
Most Useless Customer Service ever, no communication from their debtors and whenever you call them the phone gets put down in your ear !! Funny story is that I even went for a couple of Interviews with Vox however I declined multiple times due to the fact I was told by one of the Employees that their after sales service ie Accounts are Useless, imagine signing a business contract with them and then you as the sales person gets hounded due to incompetency from their accounts department
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Replies (2)
Vox Telecom's replyOfficial
22 Apr 2022, 11:38Good day, Rohan L
Thank you for your review.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply22 Apr 2022, 11:38
Official
Good day, Rohan L
Thank you for your review.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 Apr 2022, 11:48Good day, Rohan L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2022, 11:48
Official
Good day, Rohan L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox