Vox should rethink their customer service strategy!!!!

My experience with Vox have been nothing but terrible. I had to drive 109km today to drop off the old router that the technician who installed the new router did not take. With claims of attempts to get the hardware from me, is complete lies and just another way for them to bring me to tears. Picture this, bac in June I had purchase my home, having to move my fiber I re**** on Vox to deliver a seamless service, specially because I work from home. after two weeks waiting calling several times, calls being dropped and consultants being rude as confirmed by the supervisor who phoned me to apologized, R2000 was deducted without proper communication, just like that, and then i was told to deliver the hardware myself. Many would ask why do you then stay with them, only because out of desperation, not having wifi while working mostly remotely has caused a lot of distress on me, but if there is a network fiber provider who could assist me to move I would change without a second thought. Horrible experience, with little to no customer service excellence.