VOX SHOULD BE ASHAMED OF THEMSELVES!!!!

I'm utterly disgusted with Vox. I have been a customer for almost 6 years and im currently on the 55/25 package, I received an increase letter last month and asked if I can downgrade to the 25/25 package instead for which I was advised that wont be possible as they cant downgrade. However the package is very much available in my area even had one of Vox's agents phone me to complete the order???? So how can a new order get that package but not an existing customer and then to top it of I must pay R715.00 but if you sign up now you can get the same package for R650.00.

Is this how loyalty is rewarded these days???? So you give the better price to someone new but not the customer that has been loyal for all the years.

I will be looking else where