Vox Shoddy non existent service

Item: Vox Telecom
Rating: 1
Author: Gregory G

Internet down for 4 days now. Technicians don't keep to appointments, i want to cancel with Vox they are no help, managers don't call back!, see vuma review

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

14 Dec 2024, 18:22

Good day, Gregory.

Thank you for reaching out to us.

We have escalated the query to our support department. They will contact you to provide an update on your query.

Regards

Vox Telecom's reply14 Dec 2024, 18:22

Official

Good day, Gregory.

Thank you for reaching out to us.

We have escalated the query to our support department. They will contact you to provide an update on your query.

Regards

Vox Telecom's replyOfficial

18 Dec 2024, 11:46

Good day, Gregory.

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply18 Dec 2024, 11:46

Official

Gregory G's updateReviewer Update

18 Dec 2024, 11:56

The network issues were only resolved after 2 days of us making plans to be at home and Vuma didn't pitch, we are very disappointed with Vuma, Vox was helpful

Gregory G's update18 Dec 2024, 11:56

Reviewer Update

The network issues were only resolved after 2 days of us making plans to be at home and Vuma didn't pitch, we are very disappointed with Vuma, Vox was helpful