Vox Shocking Wifi access

Shocking experience it has been a week, random access to wifi, spoken to nearly 10 technical agents, had Vumatel here, had Vox technician here and we are back were we started on and off and on and off same story everytime, reboot escalate to a senior technician and then wait. Living in a complex all on Vumatel, everybody with Mweb as an ISP no issues everybody with Vox unable to connect, but hey Vox has no issues mmm sure