VOX ~ Shocking service delivery ~ 134 days to execute a simple task ~ Still not done!

On 25th November 2019, VOX sent an email advert advising that their current uncapped voice service was discounted by 50%. I called and spoke to a consultant named Damian. I asked if they were going to discount existing customers, he said NO. I then asked how I could get onto the reduced tariff? He said that I should cancel my existing service and apply for a new service at a reduced rate. Really, I'm an existing RICA's customer ~ took them days to port all my numbers and to configure my service and you want me to cancel it and reapply! Damian advised they he conferred with management and they would make an exception to the rule and change my tariff plan. (Wow..... I feel so special now.)

134 days later this is still not changed. Every month I'm billed twice the agreed tariff. Every month I complain. I ask them to call me and provide a number but still NOTHING. Zero customer service. Then I get an email address for Pieter ("a manager") and forward him all the information and ask if he would call me. Again NOTHING/NADA/ZIP/ZERO

A communications company that cannot communicate :-( Anyone want to call me? You have my number.... or is this just your (sub)standard "service"?