lvdm
lisa van der merwe
1 reviews | Active since Apr 2017
03 May 2022, 11:06
VOX - SHOCKING SERVICE
VOX - What absolutely shocking service. I have been a customer for a year and moved premises, gave my months notice and order service for new address. Thats when the HELL STARTED. I have now been battling since 29th April, already paid for May but dont have service. Technical support is atrocious, they say they logging a ticket only to find out it was never done. The latest is " there is nothing further we can do to help". So basically just suck it up and wait. I WISH I HAD NEVER DECIDED TO DEAL WITH THEM. TIME TO CANCEL AND LOOK FOR SOMEONE ELSE WHO ACTUALLY VALUES THEIR CUSTOMERS
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
03 May 2022, 12:52Good day, Lisa V
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 May 2022, 12:52
Official
Good day, Lisa V
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
lvdm
lisa van der merwe's updateReviewer Update
03 May 2022, 13:10A generic response doesnt work. Its the same with the support number, you can leave a number to be called back. Dont hold your breath, they dont call back. I have made 19 calls to technical support still no service
lvdm
lisa van der merwe's update03 May 2022, 13:10
Reviewer Update
A generic response doesnt work. Its the same with the support number, you can leave a number to be called back. Dont hold your breath, they dont call back. I have made 19 calls to technical support still no service
Vox Telecom's replyOfficial
03 May 2022, 13:32Good day, Lisa V
As per our support team , this has been escalated to our On - Site team to assist.
Feedback will be provided soonest
Your Ref: VOX***2
Regards
Vox
As per our support team , this has been escalated to our On - Site team to assist.
Feedback will be provided soonest
Your Ref: VOX***2
Regards
Vox
Vox Telecom's reply03 May 2022, 13:32
Official
Good day, Lisa V
As per our support team , this has been escalated to our On - Site team to assist.
Feedback will be provided soonest
Your Ref: VOX***2
Regards
Vox
As per our support team , this has been escalated to our On - Site team to assist.
Feedback will be provided soonest
Your Ref: VOX***2
Regards
Vox
lvdm
lisa van der merwe's updateReviewer Update
03 May 2022, 13:49it had already been escalated to your on site team yet still nothing. believe me i have tried every single avenue without any joy as nobody takes responsibility. i have even tried to contact your Executive Director of Operations but obviously everyone's email addresses and contact numbers are hidden - i wonder why. mayking it impossible for clients to complain
lvdm
lisa van der merwe's update03 May 2022, 13:49
Reviewer Update
it had already been escalated to your on site team yet still nothing. believe me i have tried every single avenue without any joy as nobody takes responsibility. i have even tried to contact your Executive Director of Operations but obviously everyone's email addresses and contact numbers are hidden - i wonder why. mayking it impossible for clients to complain
Vox Telecom's replyOfficial
05 May 2022, 16:51Good day , Lisa V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 May 2022, 16:51
Official
Good day , Lisa V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox