VOX - Shocking service

My husband and I have had Fibre internet with VOX for 3 years. We moved to a new address and asked to change it. We were told we had to end that contract and open a new one which we did. We have an existing Fibre line at our new address and received the new rooter last week Saturday 17/12/2022. We have been trying to get VOX to activate our internet for almost 3 weeks now. I call multiple times and no one calls me back. I've used all my airtime on them so can't call anymore so have reverted to emails which they don't answer and just keep saying a ticket has been logged and someone will be in contact with me. I last called on Tuesday 20/12/2022 and am still waiting for someone to call me back. I received an email saying they have asked technical support to contact me which I am still waiting for. SURELY it does NOT take 3 weeks to have internet access. I told them I'm at my wits end and that someone needs to let me know what is happening and when we will have internet as my husband and I do work at home that requires internet, yet here I am waiting. This coming Saturday will be 4 weeks that we are waiting. Everytime I do get through to someone, they all tell me something different. I've been told, it can take 6 weeks to have internet, your line is active, your line is NOT active and and and. I've spoken to other ISP's and they can have our internet activated within 1 day. I told VOX that I'd rather cancel our contract with them if they cannot let me know what's happening and I received no response. Their service is absolutely ridiculous!!! They used to be in the top 5 service providers and now they aren't even in the top 10, I am not surprised!!! We never had an issue with them at our previous address, now I am finding myself begging for someone to just contact me!