LB
Lindy B
1 reviews | Active since Jun 2016
19 Nov 2024, 21:01
Vox shocking!
I have not been able to stream on my tv for over a week now, about 4 calls testing, trying etc. and still can’t stream, was told TT Connect would be contacted, then I received a call from Vox yesterday to test my speeds, which they know have been fine for a few days now, I told the lady the last Vox told me they would get TT Connect to sort the issue, she says oh ok will send a technician tomorrow which was today - guess what NO TECHNICIAN!!!! No call, no email, no update, no feedback, NOTHING! Wow Vox shocking service!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
19 Nov 2024, 21:12Good day, Lindy B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Best regards,
Vox Telecom's reply19 Nov 2024, 21:12
Official
Good day, Lindy B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Best regards,
Vox Telecom's replyOfficial
19 Nov 2024, 21:13Good day, Lindy B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Best regards,
Vox Telecom's reply19 Nov 2024, 21:13
Official
Good day, Lindy B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with feedback.
From what we can see on the ticket update:
As Per VOX***5 email sent 19/Nov/2024 03:35:29:
Closed: Dear Lindy Branthwaite,
I would like to express my gratitude for reaching out to us. We are pleased to inform you that your reported issue has been successfully resolved, and we can confirm that your connection is now active. We kindly request that you conduct a test and contact us should you encounter any remaining difficulties.
Your service request has been officially closed. If you require further assistance, please do not hesitate to contact us via email at *** or by calling us at ***.
Thank you for your cooperation and understanding.
Best regards,
Vox Telecom
Best regards,
LB
Lindy B's updateReviewer Update
19 Nov 2024, 21:22I’m sorry where were all these emails sent? I never got this one today?? It is NOT resolved, I STILL can’t stream so please don’t close tickets as resolved when they are not resolved
LB
Lindy B's update19 Nov 2024, 21:22
Reviewer Update
I’m sorry where were all these emails sent? I never got this one today?? It is NOT resolved, I STILL can’t stream so please don’t close tickets as resolved when they are not resolved
LB
Lindy B's updateReviewer Update
19 Nov 2024, 21:27Speed is bad again tonight! Resolved? No!
LB
Lindy B's update19 Nov 2024, 21:27
Reviewer Update
Speed is bad again tonight! Resolved? No!
Vox Telecom's replyOfficial
25 Nov 2024, 11:09Good day, Lindy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
It has been concluded that the issue resides on the 3rd party firestick regarding the streaming issue.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
It has been concluded that the issue resides on the 3rd party firestick regarding the streaming issue.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply25 Nov 2024, 11:09
Official
Good day, Lindy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
It has been concluded that the issue resides on the 3rd party firestick regarding the streaming issue.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
It has been concluded that the issue resides on the 3rd party firestick regarding the streaming issue.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,