Vox shaping throttling, unlimited, unshaped ?I think not

Was with this Isp for two years and experienced more negatives than positives unfortunately and have moved to Rain since which in comparison makes me upset on the time wasted with such an inferior ISP , service is below par and the company has much personality as a pregnant gold fish , the tech support that they have is brilliant and deserves more credit than they get but the accounts department seems to be run in a pre school perhaps even by a part time student and really need urgent attention , the falsely advertise that fiber is unshaped and not throttled this is however a lie and I can say this with cer*****y as my new Rain package is capped and throttled and yet i get higher speeds and and better consistency than I ever did with Vox in fact so much so i was better off with an asdl line all in all I think VOX its rips off its customer and does not value them in any way