VOX Shame on you!

So, recently i was contacted by VOX to sign up with them. The sales person checked my area first before I would look at a quote and it was confirmed that I have coverage. We have Metro Fibre infrastructure n our estate. I received a quote and was harassed by the sales person to accept the quote by replying Quote accepted and the quote number. I then had to do the RICA process and send a copy of my ID. Ok all is done and i then get asked to choose my payment method. Only to be advised after ALL the frustration that Vuma GPON Order on hold - Area not live. Your Fibre to the home order cannot be advanced at this time due to the fibre network in your area or complex not being available yet. You will receive an automatic confirmation once your area or complex is eligible for installation. Your order reference number below: Your Vox ref no. is VOX ******xx.

I then contacted the salesperson and asked him to follow up. Guess what...silence. Only to get some sort of reaction when I push for feedback.

Seriously pathetic service. Guess who will NOT be making use of this service!