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Muhammed G

1 reviews | Active since Feb 2011

07 Apr 2022, 17:26

VOX Shambolic Customer Service Again !!

Two weeks have passed and still no resolution to a simple downgrade request , to add further misery they have threatened to cancel my services because of system issue on THEIR side .. unbelievable

0
Replies (3)
Vox Telecom
Vox Telecom's reply07 Apr 2022, 19:10
Official
 Good day Muhammed G,  Thank you for your enquiry.  Kindly note that we have escalated your enquiry.  We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 

Vox 
Vox Telecom
Vox Telecom's reply07 Apr 2022, 19:13
Official
 Good day Muhammed G,  Thank you for your enquiry.  Kindly note that we have escalated your enquiry.  We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 

Vox 
Vox Telecom
Vox Telecom's reply26 Apr 2022, 21:45
Official
 Good day, Muhammed G,
 
Thank you for your patience whilst this matter was being investigated.
 
We have received confirmation that the services has been downgraded and necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox