KB
Kelly B
1 reviews | Active since Jul 2022
18 Dec 2023, 15:14
Vox service unacceptable
By far the worst customer experience I've ever had! Placed an order on the 4th of Dec, had to follow up to get feedback. Promise after promise that the line activation had happened. Vumatel came out last week Tuesday and after following up on Thursday was told the line had been activated and my router was being prepared for delivery. After calling again to follow up I get told theres a problem with the Vumatel line again. I was left on hold for over an hour and the phone put down numerous times today.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
18 Dec 2023, 15:58Good day, Kelly B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Dec 2023, 15:58
Official
Good day, Kelly B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Dec 2023, 16:00Good day, Kelly B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Dec 2023, 16:00
Official
Good day, Kelly B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Dec 2023, 14:06Good day , Kelly B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Dec 2023, 14:06
Official
Good day , Kelly B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox