Vox service sucks

Very poor service from the Port Elizabeth branch. Had fibre line installed at my home. Waited on vox to activate and install the router. Two weeks past not a work from them. I called then get transfered to someone that dont answers the phone. A friend had his fibre line installed and two days later he was on the internet. But with mine there was first no ticket then they needed a number from the device that was installed in my home a number that does not exist on the device that was installed. I gave them the serial number and the mac id of the device. They said they will call me. I called them the following day then they wantes the number on the device again a number that does not exist on the device. Then I gave them the serial number and mac id again. They said they will get this fixed for me and they will call me back. The following day after waiting on a call from them whole day, my wife called and explain that monday the 30th is the last day we will be at home after monday the two of us are back at work and there is will be no boday at home during working hours. My wife called again twicw after getting cut off then they told her again they will call her back. We keep calling back. Im going to cancle this pre order with vox.