VOX service rendering.

This would rather be a rating on Tebogo, then a common rating on VOX as a service provider... So, after we've experienced loadshedding, almost three days ago, two red lights came on, on the mounted small box. Since then I've had nog Internet connection. Upon reporting the problem, I've been transferred from one department to the other. With no definite solution or communication from the VOX team, I had to request attention twice to thrice a day. Still nothing.

Approaching day 3, Tebogo took liberty in calling me to listen to my frustrations. As I am now indicating to look for other service providers. As the service I'm paying for also is a medium of my income, just to emphasize the urge. Herewith, the details of the ticket that were logged..."Good day, Fibre Line Query has been logged with FNOOCTOTEL (ref:#313490 ) the FNO has a turnaround time of 72 hours. We are following up and will update you once we have Feedback. Vox ***

Tebogo, as said... thank you for being the difference. The others could be sensed to just be keyboard warriors. As you would not hear from them other then when they are on the communication platform you guys have. Thanks for the call and putting one at ease.

The problem are not sorted yet, going into day 3. But do I trust that you will definitely make something work.

Thanks Tebogo, The world needs more of you.

Luwellyn.