TP
Tshepo P
1 reviews | Active since Jan 2023
07 Jan 2023, 20:39
Vox Service Provider - What am I paying for?
VOX service is terrible.. No response to email and can't get through to technical support. My fiber is always down, sometimes getting a network download speed of 3,4 of 30. I have not been able to use the it for most of the week. I can't cancel because now I have to pay the penalty fee.. Why must I continue to pay while I'm not getting the service and I'm spending extra on buying mobile data? I want to cancel this and get a better ISP. I don't mind paying more as long as I'll get a consistent connection and the line speed I'm paying for.. This is unacceptable
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
07 Jan 2023, 22:07Good day Tshepo P, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply07 Jan 2023, 22:07
Official
Good day Tshepo P, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
10 Jan 2023, 08:26 Good day,Tshepo P,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2023, 08:26
Official
Good day,Tshepo P,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
TP
Tshepo P's updateReviewer Update
10 Jan 2023, 10:55Good Day
I have been contacted. The line was up, still at a lower speed for a day or so.. It keeps on dropping connection. Even now it's connected with No internet Access. I have to use my data to be able to work. I have paid for the service that I'm not receiving.. Please call me to cancel the contract with refund and no penalties. This relationship is not working.
I have been contacted. The line was up, still at a lower speed for a day or so.. It keeps on dropping connection. Even now it's connected with No internet Access. I have to use my data to be able to work. I have paid for the service that I'm not receiving.. Please call me to cancel the contract with refund and no penalties. This relationship is not working.
TP
Tshepo P's update10 Jan 2023, 10:55
Reviewer Update
Good Day
I have been contacted. The line was up, still at a lower speed for a day or so.. It keeps on dropping connection. Even now it's connected with No internet Access. I have to use my data to be able to work. I have paid for the service that I'm not receiving.. Please call me to cancel the contract with refund and no penalties. This relationship is not working.
I have been contacted. The line was up, still at a lower speed for a day or so.. It keeps on dropping connection. Even now it's connected with No internet Access. I have to use my data to be able to work. I have paid for the service that I'm not receiving.. Please call me to cancel the contract with refund and no penalties. This relationship is not working.
Vox Telecom's replyOfficial
10 Jan 2023, 13:25Good day,
The above has been noted and relayed to our team for assistance.
Kind regards,
The above has been noted and relayed to our team for assistance.
Kind regards,
Vox Telecom's reply10 Jan 2023, 13:25
Official
Good day,
The above has been noted and relayed to our team for assistance.
Kind regards,
The above has been noted and relayed to our team for assistance.
Kind regards,
Vox Telecom's replyOfficial
02 Feb 2023, 11:01Good day ,Tshepo P,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test was done and quotation was sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test was done and quotation was sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply02 Feb 2023, 11:01
Official
Good day ,Tshepo P,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test was done and quotation was sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test was done and quotation was sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox