BP
Bianca P
1 reviews | Active since Nov 2023
28 Nov 2023, 12:14
VOX service provider is non existant
My fibre to home internet has been of since 23 November 2023, I logged a call on 24 November 2023 with VOX, phones again on Saturday 25 November 2023 only to be informed that it is allocated to maintenance support. Called again on Monday 27 November 2023 with the same excuse, then asked to talk to a manager on which I was informed they will have to log a call for a manager to phone, it is now 12:08pm on Tuesday 28 November 2023 and I have not received any call from maintenance department of any manager.
I am so disappointed in the service of VOX and will by word of mouth not recommend them to any new potential clients seeking fibre service providers.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Nov 2023, 12:40Good day, Bianca.
Thank you for your review.
Kindly note that the fault was escalated to Evotel to assist with the link-down matter on ***.
We have escalated your complaint to the Support Management team who will reach out to you shortly to provide feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the fault was escalated to Evotel to assist with the link-down matter on ***.
We have escalated your complaint to the Support Management team who will reach out to you shortly to provide feedback.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 12:40
Official
Good day, Bianca.
Thank you for your review.
Kindly note that the fault was escalated to Evotel to assist with the link-down matter on ***.
We have escalated your complaint to the Support Management team who will reach out to you shortly to provide feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the fault was escalated to Evotel to assist with the link-down matter on ***.
We have escalated your complaint to the Support Management team who will reach out to you shortly to provide feedback.
Kind Regards,
Vox
Vox Telecom's replyOfficial
30 Nov 2023, 14:33 Good day, Bianca.
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity Issues were resolved after Evotel resorted the link and router were reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity Issues were resolved after Evotel resorted the link and router were reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Nov 2023, 14:33
Official
Good day, Bianca.
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity Issues were resolved after Evotel resorted the link and router were reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity Issues were resolved after Evotel resorted the link and router were reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
BP
Bianca P's updateReviewer Update
30 Nov 2023, 14:50Good day
The technician was onsite and the problem was that the router for some odd reason was slow and unresponsive, the technician then reinstalled the router.
Thank you for your prompt response regards to this matter.
The technician was onsite and the problem was that the router for some odd reason was slow and unresponsive, the technician then reinstalled the router.
Thank you for your prompt response regards to this matter.
BP
Bianca P's update30 Nov 2023, 14:50
Reviewer Update
Good day
The technician was onsite and the problem was that the router for some odd reason was slow and unresponsive, the technician then reinstalled the router.
Thank you for your prompt response regards to this matter.
The technician was onsite and the problem was that the router for some odd reason was slow and unresponsive, the technician then reinstalled the router.
Thank you for your prompt response regards to this matter.