1 reviews | Active since Sept 2017
Vox service NON EXISTANT !!
If anyone considers Vox as a Fibre service provider, DONT DO IT!! Their service is NON EXISTANT! My line has been intermittent and frustratingly slow since Friday and I have been requesting help for 4 days. On their what’s app line all you get is a generic message saying “an engineer will be with you shortly” and in 4 days no engineer has contacted me. So what exactly do they consider “shortly”??? The contact call center just cuts off calls. But God help you if your payment is 1 day late, they will cut off your service! But if they don’t provide the service you are paying for, it’s considered a technical fault and you have no recourse.
They are ******! I pay R949 a month but they can’t even take my calls. I would recommend any other service provider but stay away from VOX !!
Good day Alexandra.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Alexandra.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good Morning Alex,
As per the feedback that we have received, our Technical Department has been in contact with you and assisted with getting the fault on your line resolved.
After a thorough investigation and testing, the line was reported to your upstream service provider who has confirmed that the matter has been resolved.
Someone from our team has been in contact with you this morning in order to confirm that your connection is back up and running and all is in order.
Should you have any other further queries or might need immediate assistance, please do not hesitate to contact our 24-hour Support Center at *** or email ***.
Kindest Regards,
Vox
Good Morning Alex,
As per the feedback that we have received, our Technical Department has been in contact with you and assisted with getting the fault on your line resolved.
After a thorough investigation and testing, the line was reported to your upstream service provider who has confirmed that the matter has been resolved.
Someone from our team has been in contact with you this morning in order to confirm that your connection is back up and running and all is in order.
Should you have any other further queries or might need immediate assistance, please do not hesitate to contact our 24-hour Support Center at *** or email ***.
Kindest Regards,
Vox