SF
Sam F

1 reviews | Active since Jul 2013

11 Mar 2024, 13:13

VOX Service: More Like a Slapstick Comedy Routine (Help!)

Dear VOX Support,

I hope this email finds you well, unlike my internet connection.

For the past three weeks, my internet service has been a rollercoaster of despair. It alternates between not working at all, pretending to function for a brief moment, and then slowing down to a crawl. It's inconsistent and thoroughly irritating.

I've attempted to communicate this issue through your WhatsApp support system a whopping four times. It's safe to say that my thumbs are in better shape than my internet connection. And let's not even mention the two futile attempts at calling your support line - a true testament to the phrase "waste of airtime."

The cherry on top was the encounter I had with the "check ticket" option on WhatsApp. The response I received was as helpful as a screen door on a submarine: "This ticket has been resolved." Fantastic!

Your support system is as warm and inviting as a DOS program from 1992. It seems your support is powered by some sort of AI - cold, unhuman, and probably in need of a firmware update.

Envisioning your support team juggling phone calls, emails, and WhatsApp messages like a slapstick comedy routine, with none functioning properly. This suggests a need to streamline your support channels - because three support mechanisms with none working properly is a spectacular failure.

In conclusion, I'd appreciate it if someone could pull the plug on this tragic comedy and actually address the persistent internet issues in our area.

Looking forward to a swift resolution,

0
Replies (1)
Vox Telecom
Vox Telecom's reply11 Mar 2024, 13:40
Official
Good day , Sam

 Thank you for the review, please advise, who is the account holder?
 
 Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
 
 Kindly provide us with your Vox Account number in order for us to assist accordingly.
 
 Thank you in advance
Vox