Vox service like a Govt department

Signed on for the Vox Fibre at my home. The Fibre provider was professional and prompt. They installed my Fibre cable to my home and indicated that Vox would bring my router, install and connect it.. one week later nothing from Vox. I called them today and was given the ********** 990 number to call. No one answers it. I called their regular line and asked to be transferred to a manager to complain and I was put on hold until I eventually hung up. I guess shoddy service is not just the purview of govt departments.