DS
Debbie S
1 reviews | Active since Mar 2022
15 Mar 2022, 22:13
Vox service levels are shocking
Account was suspended. Payment made and POP sent. After numerous calls from 3.30 pm finally managed to get through to technical departments after 7 pm. I was informed that the ticket had been sent through and account will be active in 15 mins. After an hour it was still not active. Called again was once again told it will be active in 15 mins. By 10pm account still not active. I called again and was told that the accounts department standby is now closed and that nothing can be done so late. This is unacceptable. Your service is appalling!!!!
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Vox Telecom's replyOfficial
16 Mar 2022, 07:31Good day Debbie S ,
Thank you for your enquiry.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours.
Kindly take note that for Suspended Accounts immediate payments can be made on our Customer portal
by visiting www.vox.co.za or using the Vox Mobile App. This will also speed up the activation process.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm.
Kind Regards
Vox
Thank you for your enquiry.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours.
Kindly take note that for Suspended Accounts immediate payments can be made on our Customer portal
by visiting www.vox.co.za or using the Vox Mobile App. This will also speed up the activation process.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm.
Kind Regards
Vox
Vox Telecom's reply16 Mar 2022, 07:31
Official
Good day Debbie S ,
Thank you for your enquiry.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours.
Kindly take note that for Suspended Accounts immediate payments can be made on our Customer portal
by visiting www.vox.co.za or using the Vox Mobile App. This will also speed up the activation process.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm.
Kind Regards
Vox
Thank you for your enquiry.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours.
Kindly take note that for Suspended Accounts immediate payments can be made on our Customer portal
by visiting www.vox.co.za or using the Vox Mobile App. This will also speed up the activation process.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm.
Kind Regards
Vox