MM
Murunwa M

1 reviews | Active since May 2023

17 Feb 2026, 12:33

Vox Service Issues Affecting Work, Unacceptable -

I have been experiencing constant connection issues with Vox, which have been ongoing since yesterday. Despite receiving a notification that the service has been fixed, I still cannot connect to the network. This has forced me to spend extra money purchasing additional data just to work, even though I have already paid for the internet service.

This situation is unacceptable. Vox should consider ways to compensate affected customers and explore options to reduce the service price, especially when recurring connectivity issues prevent users from accessing the service they are paying for. Immediate attention and resolution are necessary.

0
Replies (2)
Vox Telecom
Vox Telecom's reply17 Feb 2026, 12:55
Official
Good day,  Murunga 

Thank you for your review. 

We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged. 
 
The Support team has confirmed that they have been in contact with you to provide the feedback too. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply18 Feb 2026, 11:38
Official
 Good day,  Murunga 
 
 Thank you for your patience while this matter was being investigated.

 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox