KM
Kobela M

1 reviews | Active since Jun 2021

26 Jul 2023, 11:21

Vox service is the worst ever.

I app**** for this service earlier this year, 2023...The technician who was send out installed the Fibre box on the opposite wall of the plugs, of which we are forced to have electrical extention cords across the room... this posed as an electrical danger and therefore complained to Vox representative and send back to the technician..... to cut the long story short, I'm billed over R6000 for a services not provided for, and handed over to third part for collection. To date I'm taken from pillar to post by Vox.

0
Replies (2)
Vox Telecom
Vox Telecom's reply26 Jul 2023, 12:00
Official
Good day, Kobela M

Thank you for your review.  Kindly note that the details of your query has been sent to the debtors team to investigate and assist.  We will provide feedback to  you soonest.  Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply28 Jul 2023, 13:08
Official
Good day,  Kobela M 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox