LM
Lisel M
1 reviews | Active since Apr 2022
25 Apr 2022, 09:34
Vox service is terrible
Our internet has been down for three days now. That happens - but there is no way that Vox has been responding. They don’t answer their phones. Don’t follow through with their “request a call back”. And even this morning trying an online chat, they had a system failure.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
25 Apr 2022, 10:10Good day, Lisel M
Thank you for your review.
Kindly provide us with the reference for the fault logged with our Support team in order for us to assist.
Thank you in advance.
Vox
Thank you for your review.
Kindly provide us with the reference for the fault logged with our Support team in order for us to assist.
Thank you in advance.
Vox
Vox Telecom's reply25 Apr 2022, 10:10
Official
Good day, Lisel M
Thank you for your review.
Kindly provide us with the reference for the fault logged with our Support team in order for us to assist.
Thank you in advance.
Vox
Thank you for your review.
Kindly provide us with the reference for the fault logged with our Support team in order for us to assist.
Thank you in advance.
Vox
Vox Telecom's replyOfficial
25 Apr 2022, 10:17Good day Lisel M |
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2022, 10:17
Official
Good day Lisel M |
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
LM
Lisel M's updateReviewer Update
25 Apr 2022, 10:19VOX***5
LM
Lisel M's update25 Apr 2022, 10:19
Reviewer Update
VOX***5
LM
Lisel M's updateReviewer Update
25 Apr 2022, 10:22Unable to send the ref number on this platform
LM
Lisel M's update25 Apr 2022, 10:22
Reviewer Update
Unable to send the ref number on this platform
Vox Telecom's replyOfficial
26 Apr 2022, 17:04Good day, Lisel M
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply26 Apr 2022, 17:04
Official
Good day, Lisel M
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
LM
Lisel M's updateReviewer Update
27 Apr 2022, 08:21Thank you. The link has been restored on Tuesday after being down since Friday.
What request for cancellation of services did you receive? I did not send a request like that.
What request for cancellation of services did you receive? I did not send a request like that.
LM
Lisel M's update27 Apr 2022, 08:21
Reviewer Update
Thank you. The link has been restored on Tuesday after being down since Friday.
What request for cancellation of services did you receive? I did not send a request like that.
What request for cancellation of services did you receive? I did not send a request like that.
Vox Telecom's replyOfficial
27 Apr 2022, 09:19Hi Lisel,
We did not receive any, apologies , we rectified the reply.
We did not receive any, apologies , we rectified the reply.
Vox Telecom's reply27 Apr 2022, 09:19
Official
Hi Lisel,
We did not receive any, apologies , we rectified the reply.
We did not receive any, apologies , we rectified the reply.