Vox service is PATHETIC

Absoluut atrocious service. Staff I spoke to is very friendly, and "helpfull" (the only littlle light in a massive hall of darkness) I have had massive ping spikes (highest was 8600+ms, that is almost NINE seconds !!!!!!) for the last 2 months, and have been talking to the technical department since 9 September 2025, and after on site visits by both Frogfoot and Vox (2 x Frogfoot, 4 x Vox) they now tell me that Core says the problem is not Vox, but other ISP's. This is after test after test after test after test after test done by the technical staff. Not ONE of my friends have the same issues I have, and NONE of them are with Vox. I can strongly advise against using Vox as your ISP