Vox service is HORRIBLE!!

The service at Vox is soooo horrible. I would not recommend them to anyone. I waited for three weeks after ordering a Fibre line from them, no communication nothing. After the second week I called to follow up, they told me its still progress. I emailed the sales guy who was assisting me following up and threatened to cancel, that's when they ONLY decided to process my order. After three weeks of still no communication, I had to unfortunately cancel the order as I am working from home and can't afford to buy data everyday. I ordered from another ISP provider and they delivered and installed my fibre line in less then two days. Vox is REALLY the worst!!! And I made sure every time I followed up I will call and send them an email as proof. They don't even respond to emails. Vox sucks!!!