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Anti A

1 reviews | Active since Jul 2023

07 Jul 2023, 09:50

Vox service is bad

My SIM card is not working for a week I tried to call them and send email they say they will call me still now I haven't heard from them but I'm expected to pay for the data which I'm not using.

0
Replies (6)
Vox Telecom
Vox Telecom's reply07 Jul 2023, 10:09
Official
Good day Mary.  Thank you for your post.  I have escalated your complaint to the relevant department, and an agent will be in contact with you as soon as possible.
AA
Anti A's update07 Jul 2023, 10:16
Reviewer Update
An agent has been informed since yesterday even now I haven't received a call from them
Vox Telecom
Vox Telecom's reply07 Jul 2023, 10:36
Official
Hi Mary,  I am following up again
AA
Anti A's update07 Jul 2023, 10:40
Reviewer Update
Please do because you guys says that my sim card is active on your side and not working on my phone which I will be expected to pay for the data I am not using
AA
Anti A's update07 Jul 2023, 13:09
Reviewer Update
My issue has been resolved thank you
Vox Telecom
Vox Telecom's reply13 Jul 2023, 10:14
Official
Good day, Mary
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox