VOX SERVICE: FLASH TORTOISE

I've given 1 star because I have to in order to submit a review but quite frankly, I can't rate the service because there is none.

I app**** and was approved for fibre on 17 July. Since then I've received 12 emails and ONE phone call (stating that I'm really difficult to get hold of - in spite of not having missed a single call in the weeks leading up to that call).

At least 4 of them state "Good news! Your Vox Fibre order is progressing with Frogfoot." Well, four weeks later, if it progresses at this pace, I'm not interested. In fact, if the service is this bad during take-on then what will it be like when I'm onboard and having problems. I'd rather not know