Vox service fails them

On 6 Dec 2021 i placed an online order for a Vox subscription. They specified that a fibre installation took 2-3 weeks in order to install the infrastructure. I already had a fibre box in my house so all i needed was a router and to be set up for internet access. Ever single 2-3 days i had to call and follow up on progress and that was the ONLY time anything regarding my order moved a step. 3 weeks after placing the order, i do the now usual follow up only to be told that i will only get my router in Jan 2022 as it is their “slow period”. I immediately request for my order to be cancelled during that same call with Molly. 24 hrs later i now have a new ISP who has delivered a router but they cant process linking me because why? Because VOX HASN'T PROCESSED MY CANCELLATION REQUEST!! A cancellation must be processed by a PM who is unavailable on the phone and only works with emails. Vox, did you know that EVERYTHING digital now works off the internet? Including my fridge!! If you are not active in your service delivery, you are only adding fuel to your dwindling numbers. Standby was created for this very reason. The situation would have been saved if you had just delivered my router as recently as yesterday. I write this review only because you failed to take any of my requests seriously. Do better!