Vox service delivery is of substandard

The level Of service from vox is shocking as my internet service provider. My internet connection has been down since Thursday 31 October which has caused significant inconvenience. I work from Home and this has interrupted my business and severely inconvenienced me not to mention loss of working time.

I called again today and it’s the 4th November only to be advised that a ticket was opened and I will Be contacted.

My debit order runs off successfully every month and yet I don’t get contacted when there is an outage . I promptly reported this issue by logging a support call expecting a swift resolution as per Vox’s commitment to reliable service. However, despite my request for assistance, I have yet to receive any communication or a visit from a technician.

Given the critical role the internet plays in both my personal and professional life, this extended outage and lack of follow-up is unacceptable. It is especially frustrating to experience no updates or reassurance from Vox regarding the status of my complaint, leaving me uncertain about when this issue will be resolved.

There does not seem To be any urgency especially for an account that has been running from 2018 . No one has made any effort to ensure that a technician is dispatched to address the problem promptly.

Additionally, I would appreciate it if I could get an explanation for the delay and outline the steps being taken to prevent such issues in the future. Needless to say there will Be no compensation for this downtime as vox operates on a one way street to make money and not work in the client’s best interest

Here is my reference number which has supposedly being escalated Vox***4 when someone has a moment to look into it it would be appreciated